Frequently Asked Questions

What does a Customs Broker do?

A: A Customs Brokers role can be very diverse depending on the clients that they retain. A Customs Broker will develop knowledge and skills in performing clearances for clients who they specialise in.

A Customs Broker will receive the initial  shipping documents from you then he / she will:

• Contact the airline / shipping line to request details of the cargos arrival date.
     
• Attend to the airline / shipping line to collect a 'delivery order' and pay any charges necessary to the airline / shipping line.
     
• Attend to Customs for any documentary checks necessary on a Customs clearance file.
     
• Attend to AQIS for any documentary checks necessary on a Customs clearance file.
     
• Attend to any inspections / examinations  in relation to Australian Customs, AQIS, pillage or damage.
   
• Organise collection of cargo from the airline / wharf.
     
• Organise delivery to your premises.
   
• Forward to you a completed Customs Clearance folder which needs to be retained by 'the owner of the goods' for a minimum of years.