CUSTOMS BROKER AUSTRALIA

Customs clearance and Freight Forwarding Agents Australia Wide

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Extended Hours

Monday – Friday 8.30-5.00pm

We save you $$$

We find the savings other brokers miss

Always Compliant

Giving you peace of mind

What DOES PLATINUM® FREIGHT DO?

Platinum® provides both customs clearance services  and freight forwarding services. We customs clear cargo through the Australian Border Force (ABF) and the Department of Agriculture, Fisheries and Forestry (DAFF). Our business is your business and we treat all cargo with due care and diligence, making sure that it arrives at its location as intended.

We are a highly experienced and affordable customs clearance agent servicing both individuals and businesses in

and other major ports throughout Australia.

Call us on 1300 882 877 today for an obligation-free quote. We will discuss your requirements and find out how Platinum® can further assist you.

AWARDS & RECOGNITION

How it works

STEP ONE

Before you pay a deposit for your goods, contact Platinum® on 1300 882 877 to request an itemised quote.
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STEP TWO

Sign on with Platinum® to customs clear your goods before they arrive into Australia.

STEP THREE

Your goods pass through both the ABF and the DAFF and either Platinum® delivers your goods to you or other arrangements are made.

Have you OVERPAID YOUR AUSTRALIAN PORT CHARGES?

SERVICES WE OFFER

PLATINUM CUSTOMS® CLEARANCE

Our customs agents in handle all aspects of clearing your sea freight, air freight, and parcel post shipments through the Australian Border Force (ABF), satisfying government requirements and regulations.

PLATINUM Logistics®

When you are considering to import commercial goods to Australia; you can rely on Platinum® Freight to logistically clear your goods through the Australian Border Force (ABF) and Department of Agriculture, Fisheries and Forestry (DAFF) on your behalf.

PLATINUM® FREIGHT FORWARDING

We work with your suppliers overseas to ensure that your goods travel smoothly from the port of departure and we also manage their intended arrival into Australia.
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PLATINUM®: WHEN YOU NEED THE VERY BEST AUSTRALIAN CUSTOMS BROKER

We take the time to investigate possible savings on freight forwarding and port charges, giving each client the most cost effective solution each time. As compliant customs brokers, we ensure the highest level of compliance within the regulations, assuring our customers of an efficient service with minimal delays and with all paperwork and documentation completed correctly within the regulations. 

We customs clear most parcels, cargo, and personal effects that enter and exit Australia. This may include air freight, sea freight, parcel post shipments and even passengers who carry stock in their possession when they travel.

As customs agents, we endeavour to forge enduring relationships with our clients, learning the intricacies of each individual business, enabling our standards of service to far exceed other clearance agents. Our approach gives us unique insights into each client’s requirements, helping us to anticipate any potential issues before they affect their business. Platinum® is dedicated to the best quality of service and standards of customer care. Our unparalleled attention to detail makes us the ideal clearance agents for all requirements, regardless of size. Ensure that you dealing with a superior customs agent in Australia by contacting our expert team.

WHO WE WORK WITH

Business owners

Extended hours, special rates and guarantees are just some of the benefits we offer our business clients.

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Individuals

We ensure that your goods arrive quickly and safely, treating your cargo as if it was our own.

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New Importers

We have a wealth of resources and information to assist you getting started on your importing journey.

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Benefits of using Platinum Freight® for your customs clearance

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QUICK PROCESSING

Platinum® can have all cargo processed within 2 hours paperwork being received

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EFFICIENT SERVICE

Platinum® aims to pre-clear all cargo before it arrives into Australia 

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PERSONALISED SERVICE

We are able to offer one-on-one customer service to our clients. We treat your cargo as if it is our own, mindful that the success of our business ultimately depends on the success of yours.

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WELL CONNECTED

We are actively involved in industry events in order to stay abreast of Local and International policies in regards to freight forwarding, border control, customs clearance and logistics concerns such as dangerous goods and container weight declarations.
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A TRUSTED TEAM OF EXPERTS

Platinum® Freight Management has in the past been requested by other customs brokerages to audit their export clearance procedures in relation to accuracy and customs compliance.

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OVER 23 YEARS EXPERIENCE

We have been dealing with the Australian Border Force and the Department of Agriculture, Fisheries and Forestry in relation to aspects of international trade since 2000 so we are experts in the field.
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A COMMITMENT TO QUALITY

We have an absolute commitment to an integrated Quality, OHS and Environmental management system which is adhered to through all aspects of the business. We work to the motto of “there is simply no higher level of service®” by continually aiming to improve the procedures within the ever changing international trade arena.

TALK TO AN AUSTRALIAN CUSTOMS CLEARANCE EXPERT TODAY

WHAT OUR CUSTOMERS THINK

Andrew CurtisAndrew Curtis
05:55 11 Aug 23
I called looking for a broker for some advice about sending an item to the USA for repair and spoke to Peter. As it was just a small private job, he told me to just use a standard carrier, but that he would email me exactly what I needed to do to avoid customs problems when getting the item back into Australia. He promptly sent me an email describing exactly what I should do regarding the paperwork. All free and precise advice! A great guy.
Justin DelaneyJustin Delaney
07:02 19 Jun 23
Peter was amazing! Saved me so much trouble and gave me so many options to choose from to save on fees. Highly recommended.
Nicole MaherNicole Maher
01:08 20 May 23
sandie Lastsandie Last
21:33 22 May 22
As I have never exported an item over the $2000AU to the US before I had to idea how hard Australian Border Force would make it. After numerous calls to Customs and no help whatsoever, I called Peter, the paperwork was completed and my item was ready to ship within a couple of hours. Peter was great and instilled confidence with his professionalism and knowledge. Next time I have to ship overseas I will save the headache and ring Platinum Freight Management first. Thanks again Peter
Jam MarasiganJam Marasigan
05:58 03 Aug 21
I am amazed of how prompt and professional Peter handled are issue relating to our personal effects that have been stuck in customs and with the shambles of our parcel had gotten into the country.He was able to rectify and complete within 19 minutes to which I have been advised by others of 3-5days turn around.The fee is affordable and of value for money. Communicated with us timely and professionally.Thank you so much Peter! We appreciate your service and will definitely use it again!
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INDUSTRIES WE SPECIALISE IN

As customs brokers, our team of experts assist businesses in importing goods, ensuring compliance with relevant trade laws, regulations, and tariffs.

Our team comprises highly experienced customs brokers who are knowledgeable about importers’ obligations under Australian customs regulations.

We understand the complexity of customs regulation and have the expertise to help importers avoid delays and penalties. We provide cost-effective services to businesses that range from small and medium-sized enterprises to multinational corporations.

At Platinum® Freight Management, we have specialised in various industries and are familiar with the trade laws and regulations affecting each industry. Whether it’s the importation of food items, machinery, textile, or electronic gadgets, our team of customs brokers is equipped with industry-specific knowledge to help your organisation comply with all relevant trade regulations.

 

With our industry-specific approach, we provide tailored customs broker services that enable businesses to operate efficiently. Our team is committed to providing high customer service to our clients. We understand the complexities and challenges associated with importing goods into Australia.

We take a proactive approach to ensure that your business is always compliant, up to date with regulatory changes and informed of industry-specific compliance requirements. We also provide an open communication channel to inform clients of progress and developments on their importation matters.

Navigating the complexities of customs regulations can be daunting for importers and exporters. At Platinum® Freight Management, we provide customised customs broker services to meet your business’s specific needs.

We prioritise customer satisfaction and provide exceptional customer service to our clients. Contact us today, and let us take the hassle of customs compliance off your hands!

Latest Importing News

DAFF: fees that just continue to increase and increase

DAFF: fees that just continue to increase and increase

If there is one department that causes industry so much frustration, pain and unpredictability – the gold trophy has to go to the Department of Agriculture, Fisheries and Forestry (DAFF).
DAFF have enjoyed at two increases in 2023, 1) on 16 January 2023 and 2) a further increase on 01 July 2023.

Frequently Asked Questions

Why should I use a Customs Broker?

Using a Customs Broker can help reduce delays at ports, streamline the import process, lower customs duties and taxes costs, and ensure compliance with local regulations for importing goods.

Who pays for the services of a Customs Broker?

In most cases, the importer or their agent usually pays for the service fees for a customs broker.

What services do Customs Brokers provide?

Services provided by customs brokers include paperwork preparation and filing, freight forwarding, order tracking, duty payments and consultations on the proper classification of goods.

How long does it take to get clearance through customs when using a Customs Broker?

The time it takes to receive clearance through customs will vary depending on the type of imported goods and any requirements needed to comply with local regulations. Generally, it takes 1-3 days after arrival at the port when using a customs broker.

What sorts of documents do I need when using a Customs Broker?

Documents typically required when using a customs broker include commercial invoices, packing lists, bill of lading/airway bill documents, certificates of origin, applicable licenses/permits if applicable, and other documents depending on the type of product being imported (e.g., food products).

Are there any additional fees for using the services of a Customs Broker?

Yes – in addition to fees charged by the broker themselves, you will also be liable for any taxes/duties imposed by your country’s government upon importing goods from overseas and any minor fees associated with processing paperwork (i.e. filing charges).