What sets us apart?

Welcome to Platinum Freight Management…

It has been eleven (11) years since I started the company, this year I asked myself what was I thinking when I started out? I would have to say, the goal was to start a customs brokerage which would provide a higher level of service in regards to customs clearance services at a fair price.

I had wished to have a brokerage which was fresh in its approach to the customer, to be proactive in regards to customs compliance, to possess old fashioned qualities such as looking after the customer and to always appreciate that without the customer the company would cease to exist.

Whether you and I meet during the year in your home town or at a trade fair, we have the same goal – the goal to do business with someone we respect. I love the work that I get to do each day, whether it is clearing diamonds from India, live fish from South East Asia or solar panels from China – at the end of the day, money is not the factor that I am in business – I am in business because this is what I do best.

For those of you that appreciate personalised service, consider bringing your business to Platinum Freight Management, I have a motto, which I stand behind, “there is simply no higher level of service” than Platinum Freight Management.

The Platinum Advantage
  • We are open seven (7) days a week with extended hours.
  • We are able to offer one-on-one customer service to our clients.
  • We are actively involved in industry events in order to stay abreast of Australian and International policies in regards to freight forwarding, border control, customs clearance and logistics concerns such as dangerous goods and container weight declarations.
  • We select and maintain preferred suppliers who greatly assist in providing superior service to our customers.
  • We have in place an integrated management system which encompasses three spectrums – Quality – OHS and Environmental.
  • We work closely to our motto “there is simply no higher level of service” and welcome any feedback in regards to this motto.